Refund policy

Returns & Exchanges Policy

Thank you for shopping with Argentina Store! As a small, family-run boutique, we want you to love what you've purchased. If something isn't quite right, here's how our returns and exchanges process works.

Return Window

You have 14 days from the date you receive your item to request a return or exchange.

How to Start a Return

  1. Email us at customercare@argentinastore.com.au within 14 days of receiving your item, including your order number and reason for return.

  2. We'll confirm your return is eligible and send you instructions on how to send your item back to us.

  3. Send your item to:

    Argentina Store 144 Pakington Street West Geelong, VIC 3218

Items sent back to us without first requesting a return will not be accepted.

Eligibility for Return

To be eligible for a return, your item must be:

  • Unworn, unused, and in original condition
  • With all original tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

Items that have been worn, altered, or damaged are not eligible for return.

What You'll Receive

Approved returns are issued as online store credit (not a refund to your original payment method). Store credit can be used for any future purchase on our website or in-store, and is valid for 3 years from the date of issue.

Return Postage

Your first return is free — we'll send you a prepaid return shipping label. Any subsequent returns will be at your own cost.

Sale Items

Items purchased on sale or with a discount code are final sale and cannot be returned or exchanged, unless faulty.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you've received the wrong item, contact us immediately at customercare@argentinastore.com.au with photos of the issue so we can make it right — these items are eligible for a full refund or replacement regardless of the exclusions above.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Earrings
  • Perfumes
  • Candles
  • Gift cards

Questions?

If you have any questions about your return, reach out any time at customercare@argentinastore.com.au. Thank you for supporting our small business!